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e-Khidmat Markaz Punjab: services, 15 centres, timings and how to apply
Government one-window centres in 14 Punjab cities for CNIC, B-Form, domicile, certificates, vehicle and driving licence services, Monday to Saturday.
By Musa Tariq
Published
Last verified
e-Khidmat Markaz are Punjab Government one-window centres run by the Punjab Information Technology Board. Instead of visiting many offices, you apply for dozens of services under one roof: CNIC and B-Form, domicile, birth, death, marriage and divorce certificates, character certificates, vehicle registration and transfer, driving licence renewal, fard, e-stamp paper and more. There are 15 centres, open Monday to Saturday, 9 am to 5 pm.
Step-by-step method, checked on the official source
How to use an e-Khidmat Markaz
- Open your service page on ekhidmat.punjab.gov.pk (Our Services). It lists the exact documents, fee, payment mode and delivery time.
- Prepare originals and photocopies exactly as the page lists them.
- Visit your nearest centre during service hours, submit at the counter and pay the fee.
- Keep your Applicant ID and use Track on the website, or the e-Khidmat app, to follow your application.
Apps that help with e-Khidmat Markaz
e-Khidmat
Official app by Punjab Information Technology Board
Book an appointment, see service details and track your application by ID.
Get it onGoogle Play (opens in a new tab)Download on theApp Store (opens in a new tab)
After you apply for e-Khidmat Markaz
Waiting time for e-Khidmat Markaz
Each service has its own official delivery time on its service page. Examples: a domicile takes 16 working days, a birth certificate 7 working days, and a B-Form 10 working days (or 1 day urgent).
e-Khidmat Markaz problems and fixes
| Problem | What to do |
|---|---|
| Lost your Applicant ID | Use “Forgot Applicant ID?” on ekhidmat.punjab.gov.pk. |
| Problem with your application or delivery | Call the helpline. The website says the 24/7 call centre also calls citizens for feedback on each service. |
e-Khidmat Markaz helplines and contacts
- Helpline (toll free)0800-09100
- Short code1317
- Head office+92-42-99233221
- Emailekhidmat@pitb.gov.pk
The 15 centres
Bahawalpur, Chakwal, Dera Ghazi Khan, Faisalabad, Gujranwala, Lahore (ASTP, Arfa Tower), Lahore (Town Hall, Mall Road), Lodhran, Multan, Rahim Yar Khan, Rawalpindi, Sahiwal, Sargodha, Sialkot and Toba Tek Singh. The two Lahore centres also open in the evening, 6 pm to 12 am.
Example: Usman works until 5 pm in Lahore. He needs a duplicate driving licence, so he visits the Lahore Town Hall centre at 7 pm, where the evening shift is open, instead of taking a day off.
If there is no centre in your city
Use Maryam Ki Dastak, the online platform for many of the same services, with an option for a facilitator to come to your door.
Questions about e-Khidmat Markaz
Is e-Khidmat Markaz open on Saturday?
Yes. Centres open Monday to Saturday, 9 am to 5 pm, and close for Jummah on Friday from 12:30 pm to 2:30 pm.
Can I get a CNIC at e-Khidmat Markaz?
Yes. NADRA counters at the centres handle new, renewal, modification and duplicate CNICs.
Where the e-Khidmat Markaz facts come from
- e-Khidmat Markaz: home page and services (checked 27 Oct 2026)
- e-Khidmat Markaz: Our centres (checked 27 Oct 2026)
- e-Khidmat Markaz: About us (checked 27 Oct 2026)
We read each official page ourselves on the date shown. News reports are used only to find leads and are labelled when we mention them.